Sugar Castle wants you to be completely satisfied with your purchase.
All returns are allowed within 7 days of receiving the order, on items that are only sealed and unused and in new condition with all of the original packaging, manuals, accessories, etc. Will be accepted.
When ordering Food Products and other heat-sensitive items shipped during the summer months are shipped at the purchaser’s risk and are not guaranteed against weather related damage. We will do everything possible to prevent it but we cannot be responsible for products that melt or are damaged during shipping. (Discoloration)
Food products and Food packaging items are not returnable for any reason.
Returns Due to Damage, Defect or Receipt of Incorrect Product:
If the shipping carrier approves our claim, we will issue you a STORE CREDIT for your product.
Any order sent to a customer that is refused will be charged the shipping costs plus a restocking charge of 15-25%.
Returned Orders Due to Incorrect Address
If your order is returned to us due to an incorrect address given by the customer at the time of ordering, we will re-ship the order at the customer’s expense. If the customer chooses not to have the order re-shipped, they will be charged a 15% restocking charge plus the original shipping charges.